November 2013 Archives

Nice article by Ron Bowers - As a company devoted to improving physical store environments and customer experience we embrace the authors' point that "stores can't simply be places where products happen to be sold." Future store configurations will have to be places that promote customer learning and experimentation.

Home Depot is acting more like a multichannel retailer and less like a home-improvement warehouse. Plus strategic purchase of BlackLocus and RedBeacon.

NY Times article discussing Sears Eddie Lampert good and bad. After spending so little on stores the key is new Shop Your Way program (loyalty). Objective - transform Sears Holdings from a company focused on running stores and selling products to a company more focused on serving members.