The convergence of online and offline represents a big opportunity for retailers and brands that can see past the confusing threat of mobile showrooming.
The new system involves a touch-screen kiosk, which people use to indicate whether they are renewing tags or getting title work done. The kiosk then prints out a ticket, which is reflected on a large screen situated above the kiosk. The screen shows, with updates every five seconds, the tickets' expected waiting time.