Continue reading Future of Retail - Target Multi-Channel President On Winning Showrooming.
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Google continues to move beyond Internet search in the San Francisco area with a pilot program called Google Shopping Express. The project allows local residents to order items from participating retailers, including Toys "R" Us, Target, Walgreens, Staples, American Eagle Outfitters, Nob Hill Foods, Blue Bottle Coffee and more as well as items from multiple stores.
Continue reading Google's Same-Day Delivery Pilot A Shot at Amazon?.
Bloomberg -- A thinly spread workforce has other consequences: Longer check-out lines, less help with electronics and jewelry and more disorganized stores, according to Hancock, other shoppers and store workers. Last month, Wal-Mart placed last among department and discount stores in the American Customer Satisfaction Index, the sixth year in a row the company had either tied or taken the last spot. The dwindling level of customer service comes as Wal- Mart (WMT) has touted its in-store experience to lure shoppers and counter rival Amazon.com Inc.
Continue reading Walmart Review - Fewer employees really means more growth & profit?.