Extended Store Automated food ordering and pickup in car

company logo friendlyway AG
New major project completed by Friendlyway with Globus.  We were speaking with Klaus Trox CEO and he mentioned it and the success it has seen. As hot as "in-store" is these days, this is the complete opposite being outside store or maybe extended store. Pretty cool stuff.
Enhanced by Zemanta

Click for bigger picture


globus drive is live !!!
Globus is a large Retailer in Germany. Annual Revenue is about 5.9 Billion Euros.
Friendlyway has been able to deliver a total solution to the retailer Globus:
            Outdoor  Drive In    -     "Click & Collect"   -   Total Solution
How does it work:
The globus customer buys his Food & Non Food items in an online convenience store with more than 6.000 products to chose.
Only 2 hours later Globus customers can pick up their purchase at a pickup place which looks almost like a gas station.
But instead of in front of Gas Pumps the globus customer stops with his car at a friendlyway outdoor kiosk, identifies himself with his loyalty card or with a barcode that was provided after his internet purchase.
The globus employees (inside the pickup place) will see on a display which customer is in front of which Drive In lot and can check if the clients goods are already commissioned and ready.
The customer pays at the friendlyway kiosk with debit or credit card.
The globus employee brings the entire purchase to the client and puts it into the trunk of the car.
So the globus customer even doesn't have to get out of his vehicle.
See below an illustration video from globus that shows the concept.
Even though it is in german language, you will understand it.
There are 8 Drive In slots to handle 8 customers simultaneously.
Future locations will have up to 10 slots.
The next Drive In location will open in a couple of weeks.
If you want to know, how many customers are using the new way
of buying, and what the customers think about it,

The project was realized at record speed within 9 weeks only!
-      New outdoor kiosk hardware

-      Electronic payment software & hardware

-      Interface to globus payment transaction agent

-      Interface to payment system of globus

-      Interface to globus warehouse system

-      Interface to globus online shop

-      Logistic handling of ordered goods (via handheld scanners)

-      Queue management of customers in front of the kiosks

-      Management of globus packaging and delivery crew

-      On site installation

-      On site fine tuning

-      Globus people training

-      Hosting, monitoring and full service of the entire application


Please click the link below to learn more about it:
Enhanced by Zemanta

About this Entry

This page contains a single entry by Staff published on May 31, 2012 9:53 AM.

Coinstar's new kiosks: From fancy photo booths to phone recycling was the previous entry in this blog.

AVT Reports Dramatic Revenue, Income Improvement In First Quarter is the next entry in this blog.

Find recent content on the main index or look in the archives to find all content.